One of a Kind Online Shop is part of the Global Exhibitions Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.
Founded in Montreal, Eve Gravel is celebrating 15 years of business and creation!
The company is known for its timeless design featuring unique details and a casual femininity that leave room for self-expression. Each collection is packed with versatility; from everyday essentials to statement pieces it can fit into any lifestyle which is why the clientele is made up of a diverse range of women.
Each piece is conceived in the Mile End workshop and is ethically and locally made using thoughtfully chosen fabrics, prints designed in house, and high quality local craftsmanship.
The collections are available in boutiques all across Canada, the US, Japan, as well as online.
Orders are processed on open business days only (Monday to Friday). Order processing times can vary between 1-4 business days. Once the shipment had been picked up from our warehouse it should be delivered within 5-10 business days to Canada or the US depending upon the region and shipping destination. Clients will be notified in the case of any additional delays.
If you would like to return an item you ordered for the following reasons (wrong size, wrong item, or satisfaction issues), simply contact us and return it within 7 days after receiving to arrange for an exchange or a credit, case dependent. Please note that no refund will be issued.
Contact us as soon as possible by email (email@example.com ) to facilitate the return process. Please include your name, invoice number and the reason of the return. Upon reception of a return authorization number, you may return the merchandise.
Credit or exchange will be processed within 3-5 business days upon reception of the merchandise at the Eve Gravel workshop. Please note that shipping fees are not refundable. The client is responsible for all costs related to returned merchandise transportation, except in the case of a mistake on our part. In that case, a credit note to cover the entire cost of shipping will be issued.
Our credit notes have no expiry date, you are free to use them whenever you want, on the item (s) of your choice.
Every item is carefully inspected before shipping. Items cannot be returned if worn (except for fitting), damaged, or if labels have been removed. They must be returned in a suitable condition for resale.
Important: Our customer service department will reply to all requests within 3 business days with instructions about our returns and exchange policy. If you have not received a reply within 3 business days of your request or if you have any other questions regarding your return, please contact us at firstname.lastname@example.org or 514-490-4250.